4.1 Update SA and Change Status to Active

Reference: Start Premise Based Service for Landlord-Tenant Process Model - Page 2 for the business process diagram associated with this activity.

Group: Service Agreement Activation Process

Actor/Role: CC&B

Description: The Service Agreement status is transitioned to active in CC&B.

•	Manual Process: The CSR or Authorized User may transition the Service Agreement to Active as a result of exception processing.

•	Automated Process: CC&B will automatically transition the Service Agreement to Active status when all required information is made available.

Process Names

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.

Available Algorithms

•	SACR-AT This SA creation algorithm activates a pending start SA at the time of creation and is only applicable for non-service SA Types.